General FAQs

Frequently Asked Questions

Which LMS platforms are changing across USC?

Existing and new Blackboard courses will use Brightspace as of Summer 2024. Schools and academic units that use other LMS platforms such as Canvas will not be impacted at this time.

When will I have access to Brightspace? 

Access to Brightspace will occur in two waves:

First Wave: Spring 2024 Pilot Participants and Champions

  • Selection: Faculty and support staff selected in October 2023 for our Spring pilot, as well as Champions elected by their Deans.
  • Course Availability: Only those piloting a course in Spring 2024 will have a course available in Brightspace.
  • Current Status: This cohort has access to Brightspace.

Second Wave: All-Access Rollout

  • Eligibility: Faculty, staff, and students not included in the Spring 2024 Pilot and Champions group.
  • Course Availability: Courses will transition to Brightspace starting with those taught in Summer 2024.
  • Details: On January 16, faculty and respective staff members will receive access to the Brightspace platform.

Stay tuned!

What type of training and support will be available?

Comprehensive training and robust support will be available to accommodate all levels of Brightspace users:

Training Programs:

  • For Faculty & TAs: We will offer foundational as well as advanced training sessions.
  • For Students & Staff: Orientation sessions and resources tailored to their use of Brightspace.
  • Modes of Training: These will include one-on-one support sessions, a library of asynchronous resources, live training webinars, and more.

Support Services:

  • 24/7 Helpline: Around-the-clock assistance for any immediate issues or questions.
  • Extended Resources: Additional support details will be released soon.

Current Resources:

For insights from our current Brightspace Champions and Pilot participants, we invite faculty and staff to connect with a champion within your school or unit for firsthand information and assistance.

Stay Updated: To access the members of our champion team, please click here.

The Brightspace at USC program team

When will Blackboard become unavailable?

The USC campus will no longer have access to Blackboard after June 28, 2024.   

Where will Maymester courses be taught?

All Maymester 2024 courses will be taught in Blackboard unless otherwise noted. The campus-wide transition from Blackboard to the new platform, Brightspace, will begin with Summer 2024 courses and fully launch in Fall 2024. Please note, no course changes made in your Blackboard courses after June 28, 2024 will carry over to the new platform, Brightspace.

What are some key features of Brightspace?
  • Enhanced User Experience: Improved user experience with an updated and streamlined look and feel.
  • Simplified Course Creation: Ready-made templates for faculty and instructional designers to quickly build high-quality content that is accessible and mobile friendly.
  • Mobile Compatibility: Mobile app experience that mirrors Brightspace’s desktop version.
  • Interactive content tools: Easily add user-friendly, accessible, interactive textual and multimedia elements to your course. No coding required.
  • Accessible Learning: The platform provides accessible learning to meet the needs of all users, including those using assistive technology devices.
  • Advanced Analytics: Robust analytics tools to help drive learning outcomes, student engagement, and assessment design with built reports and visual dashboards.
How will Brightspace increase collaboration amongst users?

Brightspace offers many collaboration capabilities including groups and group assignments, rich discussion boards, peer reviews, chat, polls, whiteboards, and integrations for Microsoft and Google collaborative document editing.

Who is on the Brightspace at USC Program Team?

The Brightspace at USC Program Team is made up of teaching and learning, technical and organizational change management professionals, primarily from USC and D2L Brightspace team. 

 How long will I have access to Blackboard? 

You will no longer be able to access Blackboard after June 28, 2024. This includes all students, staff, and instructor access.  

Will material from Blackboard be lost? 

No material will be lost in the migration to the Blackboard archives.   

Who has access to the Blackboard Archive? 

The USC ITS team will oversee managing the archive and will pull Blackboard content upon request. All instructor-generated Blackboard content from 2014 to Spring 2021 will be archived and available upon request using this ServiceNow form: Archived Course Request. Please note that student data from the archives will not be migrated back into the associated course. Student archived data will be provided in the format it was submitted, such as Word, PDF, PowerPoint, etc. 

What is an LTI or integrated third-party tool and when will they be available in Brightspace? 

Learning tools interoperability (LTIs) refer to a third-party tool that can be directly integrated with a learning management system such as Brightspace and Blackboard. Examples of LTIs include Turnitin, Zoom, and Gradescope. There will be 36 third-party tools available in Brightspace – 30 of these tools are currently available in Blackboard, and 6 of these tools are net new. You can review the LTIs here.

What is the Blackboard Blackout? 

From July 11-25, 2024, the Blackboard Blackout is the period where access to the Blackboard Archive will be unavailable and requests to access archived materials will not be processed. This Blackout period is necessary for the technical team to transfer all Blackboard content safely and securely into the archiving system. We appreciate your understanding as our technical team works to store all previous Blackboard content for long-term maintenance and retrieval as needed. 

How can an instructor submit a request to retrieve Archived course content from Blackboard? 

All Blackboard content from 2014 to Spring 2021 will be archived and available upon request using this ServiceNow form: Archived Course Request. 

Note that student data from the archives will not be migrated back into the associated course. Student archived data will be provided in the format it was submitted, such as Word, PDF, PowerPoint, etc. 

Will all my Blackboard courses show up in Brightspace? 

Currently, all Blackboard content from 2021 to Fall 2024 is available in Brightspace. After June 28, 2024, all instructor-generated Blackboard content from 2014 to Spring 2021 will be archived and available upon request using this ServiceNow form: Archived Course Request. All Spring 2024 Blackboard content will become available in Brightspace by late September. Should you need earlier access, you will need to submit a ticket here. Blackboard courses that appear in Brightspace will not have student submission data.  

What content will be migrated from Blackboard to Brightspace?   

Only course content will be migrated. Course migrations will not include student submissions, grades, and data from prior terms